Return & Refund Policy
Last updated: September 1, 2026
Thank you for shopping with usaitod at usaitod.com.
usaitod.com is operated by Shenzhen Hechuang Hongcheng Technology Co., Ltd.
We want you to feel confident when shopping with us. This Return & Refund Policy explains your rights and responsibilities regarding returns, refunds, damaged or incorrect items, return shipping, and related matters.
For assistance, please contact us at service@usaitod.com.
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
1. 180-Day Return Period
We offer a 180-day return period beginning on the date your order is delivered.
This means that you must contact us and request a return within 180 calendar days after the confirmed delivery date.
The 180-day return period is calculated from the date the shipment is shown as delivered by the applicable carrier, not from:
● The date the order was placed;
● The date payment was made; or
● The date the order was shipped.
To request a return, please contact:
Email: service@usaitod.com
Please include your order number and the reason for your return.
Return requests submitted more than 180 days after delivery may not be accepted, except where otherwise required by applicable law.
2. Return Eligibility and Conditions
To qualify for a standard return, the item should generally be:
● In its original condition;
● Complete and not missing parts or accessories;
● Accompanied by proof of purchase or valid order information; and
● Returned in accordance with the return instructions provided by our customer service team.
Products should not be intentionally damaged, materially altered, or misused after delivery.
Because usaitod sells pet cushions, pet comfort products, and other home and lifestyle goods, reasonable inspection of a product after delivery does not automatically prevent a return. However, products showing excessive use, contamination, intentional damage, unauthorized modification, or damage caused after delivery may not qualify for a full refund.
We reserve the right to review the condition of a returned product before approving a refund.
Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection law.
3. How to Request a Return
Before returning any product, you must contact our customer service team to obtain return authorization and return instructions.
Please email:
service@usaitod.com
and provide:
● Your full name;
● Order number;
● Email address used for the order;
● Product you wish to return;
● Reason for the return; and
● Photos or videos where the return involves damage, defects, incorrect products, or shipping problems.
After reviewing your request, we will provide the appropriate return instructions and, where applicable, the authorized return address.
Please do not send products back without first contacting us.
Unauthorized returns may be delayed because we may be unable to identify the order, confirm eligibility, or determine the correct return destination.
4. Return Address, Return Shipping & Original Shipping Charges
Our registered business address is:
Shenzhen Hechuang Hongcheng Technology Co., Ltd.
Room 1023-Q31, 10th Floor, Qinghai Mansion,
No. 7043 Beihuan Avenue, Kangxin Community,
Lianhua Sub-district, Futian District,
Shenzhen, Guangdong Province, P.R. China
However, this registered business address should not automatically be used as a return address.
Before returning any product, please contact:
service@usaitod.com
Our customer service team will provide the applicable return instructions and authorized return destination.
Eligible returns under our 180-Day Free Return Policy may qualify for free return shipping in accordance with the return instructions provided by usaitod.
For original outbound shipping, the shipping method selected by the customer at checkout applies to the order. Current U.S. shipping options may include:
Express Shipping — $6.99
Free Shipping — $0.00 for eligible orders with an order value of $0.00–$39.00
Standard Shipping — $2.99 for eligible orders with an order value of $1.00–$39.00
The exact shipping option and shipping charge applicable to an order will be displayed and accepted during checkout.
Unless otherwise required by applicable law, original shipping charges paid for expedited or other paid shipping services are generally not refundable solely because a customer chooses to return an otherwise correctly fulfilled order.
If a return is caused by an incorrect, damaged, or defective item for which usaitod is responsible, the appropriate shipping-related resolution will be determined as part of the return review.
5. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your product arrives:
● Damaged;
● Defective;
● Incorrect;
● Missing parts;
● In a materially different condition from what was ordered; or
● Otherwise affected by a fulfillment error,
please contact us as soon as reasonably possible at:
service@usaitod.com
Please provide your order number and clear photographs or videos showing the issue.
Where appropriate, we may ask for photographs of:
● The product;
● Product packaging;
● Shipping label;
● Outer shipping package; or
● Damaged area.
After reviewing the information, we may provide an appropriate resolution, which may include:
● Replacement;
● Reshipment;
● Refund;
● Partial refund; or
● Another reasonable solution based on the circumstances.
Customers should not dispose of a damaged or defective product until our customer service team confirms that doing so is appropriate.
6. Refund Processing
Once an authorized return is received and inspected, we will review the return and notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5–10 business days.
Please note that your:
● Bank;
● Credit or debit card issuer;
● Payment processor; or
● Financial institution
may require additional time to post the refund to your account after we have processed it.
The exact time at which funds become visible in your account is therefore partly controlled by your payment provider.
If more than a reasonable period has passed after we confirm that a refund was issued, please contact your payment provider first and then contact us at:
service@usaitod.com
7. Non-Returnable, Unauthorized, and Special Cases
Certain products or circumstances may not qualify for a standard return where permitted by applicable law.
Examples may include:
● Products materially damaged after delivery by the customer;
● Products intentionally altered or modified;
● Products missing substantial components because of customer handling;
● Unauthorized returns sent without prior return instructions;
● Gift cards, if offered;
● Personalized or made-to-order products, if clearly identified as such before purchase; or
● Items that cannot reasonably be accepted for health, hygiene, or safety reasons after certain types of use, where applicable and legally permitted.
A product is not automatically excluded from return merely because its packaging was opened.
If you are unsure whether your product qualifies, please contact us before sending it back.
For any damaged, defective, or incorrect product, contact us directly so that the issue can be reviewed separately from a standard change-of-mind return.
8. Contact Information
If you have questions about a return, refund, damaged product, payment reversal, return shipping, or this Policy, please contact us.
Brand: usaitod
Website: usaitod.com
Operating Company:
Shenzhen Hechuang Hongcheng Technology Co., Ltd.
Registered Business Address:
Room 1023-Q31, 10th Floor, Qinghai Mansion,
No. 7043 Beihuan Avenue, Kangxin Community,
Lianhua Sub-district, Futian District,
Shenzhen, Guangdong Province, P.R. China
Person in Charge:
Pei Li
Telephone:
+86 13578942593
Customer Service Email:
service@usaitod.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Last updated: September 1, 2026