Shipping Policy
Last updated: September 1, 2026
Thank you for shopping with usaitod.
This Shipping Policy explains how orders placed through usaitod.com are processed, shipped, tracked, and delivered.
usaitod.com is operated by Shenzhen Hechuang Hongcheng Technology Co., Ltd.
For shipping questions or assistance with an existing order, please contact:
Email: service@usaitod.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
1. Shipping Destinations
usaitod currently offers shipping to eligible addresses within the United States.
Shipping availability is determined based on the delivery address entered during checkout.
If we are unable to ship to a particular address, the applicable shipping option may not be available during checkout or we may contact the customer before fulfillment.
Please ensure that your:
● Full name;
● Street address;
● Apartment or unit number, where applicable;
● City;
● State;
● ZIP code; and
● Contact information
are complete and accurate before submitting an order.
At this time, this Shipping Policy is written specifically for our United States shipping service.
We do not represent that every product can be delivered to every U.S. address.
2. Order Processing Time
Orders require processing before they are handed over to the applicable shipping carrier.
Order Processing Time: [INSERT YOUR ACTUAL PROCESSING TIME, e.g. 1–3 business days]
Processing time is separate from shipping or transit time.
Order processing may include:
● Payment confirmation;
● Order verification;
● Product preparation;
● Packaging; and
● Handover to the shipping carrier.
Business days generally exclude weekends and applicable public holidays.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
If an order experiences an unusual processing delay, we may contact the customer using the contact information provided with the order.
3. Shipping Methods and Shipping Charges
Our current United States shipping settings include the following options:
Express Shipping — $6.99
Free Shipping — $0.00
Currently configured for eligible orders with an order value of $0.00–$39.00.
Standard Shipping — $2.99
Currently configured for eligible orders with an order value of $1.00–$39.00.
Available shipping methods may depend on:
● Order value;
● Delivery address;
● Product eligibility;
● Carrier availability; and
● Other checkout conditions.
Because some shipping eligibility ranges may overlap, customers should rely on the shipping methods and charges actually displayed during checkout for their particular order.
The shipping method and shipping charge selected and accepted during checkout will apply to that order.
No customer is required to select a paid shipping option when another eligible shipping option is available to them at checkout.
4. Estimated Delivery Time
Shipping time begins after an order has completed processing and has been handed to the carrier.
Estimated U.S. Delivery Time: [INSERT YOUR ACTUAL DELIVERY WINDOW, e.g. 5–12 business days after dispatch]
The estimated delivery time does not include the order processing period described above.
Delivery estimates may be affected by circumstances including:
● Destination;
● Carrier operations;
● Weather;
● Peak shopping periods;
● Transportation disruptions;
● Incorrect or incomplete addresses;
● Remote-area delivery requirements;
● Public holidays; or
● Other events outside our reasonable control.
Any delivery date or transit time provided by usaitod is an estimate unless expressly stated otherwise.
A delayed delivery does not automatically mean that an order has been lost.
If your order is significantly delayed, please contact:
service@usaitod.com
and include your order number.
5. Shipping Confirmation and Order Tracking
Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.
Tracking information may be provided through:
● A shipping confirmation email;
● The applicable order-status page; or
● Information supplied by the shipping carrier.
Please allow reasonable time after dispatch for the carrier's tracking system to update.
Tracking events may not appear immediately after a shipping label is created.
If tracking information:
● Has not updated for an unusual period;
● Shows an unexpected delivery exception;
● Indicates delivery but the package cannot be located; or
● Appears incorrect,
please contact us at:
service@usaitod.com
When contacting us, please include your order number and any relevant tracking information.
The compliance reports you provided specifically identify a clear tracking process as one of the positive Shipping Policy elements.
6. Delivery Problems, Damaged Packages and Incorrect Addresses
Please inspect your shipment as soon as reasonably possible after delivery.
If an order arrives:
● Damaged;
● Defective;
● Incomplete; or
● Different from what was ordered,
please contact:
service@usaitod.com
and provide:
● Your order number;
● A description of the problem; and
● Clear photos or videos where appropriate.
We may also request photographs of the packaging, shipping label, or damaged area to assist with review.
If tracking indicates that a package was delivered but you cannot locate it, please first check:
● The delivery location;
● Mailroom or reception area;
● Household members;
● Neighbors where appropriate; and
● The applicable carrier.
Customers are responsible for providing an accurate and complete shipping address.
If you discover an address error after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
7. Returns, Return Shipping, Taxes and Other Charges
usaitod provides a 180-day return period beginning on the date your order is delivered.
The 180-day period is calculated from the confirmed delivery date and not from the order date or shipment date.
To request a return, contact:
service@usaitod.com
before sending an item back.
Where a return qualifies for our 180 Days Free Return program, eligible return shipping may be provided in accordance with the return instructions issued by usaitod.
Customers should not automatically send returns to our registered business address. The authorized return facility may differ from our corporate registered address. Please obtain return authorization and the applicable return destination from customer service before shipping a return.
Approved refunds are generally issued to the original payment method, and we aim to process approved refunds within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.
Your compliance reports specifically identify the 180-day period from delivery, return-shipping treatment, original-payment-method refund, and 5–10 business-day processing period as complete return-policy elements.
Taxes, Duties and Other Charges
For U.S. orders, any taxes or other charges collected directly through checkout will be displayed before the order is submitted.
If a government authority, carrier, or other party imposes a charge that was not collected by usaitod at checkout, the treatment of that charge will depend on the applicable law and circumstances.
For complete return eligibility and procedures, please review our Return & Refund Policy.
8. Company Information and Shipping Support
If you have questions about shipping, tracking, delivery, damaged shipments, returns, or this Shipping Policy, please contact us.
Brand:
usaitod
Website:
usaitod.com
Operating Company:
Shenzhen Hechuang Hongcheng Technology Co., Ltd.
Registered Business Address:
Room 1023-Q31, 10th Floor, Qinghai Mansion,
No. 7043 Beihuan Avenue, Kangxin Community,
Lianhua Sub-district, Futian District,
Shenzhen, Guangdong Province, P.R. China
Person in Charge:
Pei Li
Telephone:
+86 13578942593
Customer Service Email:
service@usaitod.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Customer service inquiries received outside these hours will be reviewed during the next available business period.
Last updated: September 1, 2026