Terms of service
Last updated: September 1, 2026
Welcome to usaitod.
These Terms of Service (“Terms”) govern your access to and use of usaitod.com and your purchase of products from usaitod.
usaitod.com is operated by:
Shenzhen Hechuang Hongcheng Technology Co., Ltd.
Registered Business Address:
Room 1023-Q31, 10th Floor, Qinghai Mansion,
No. 7043 Beihuan Avenue, Kangxin Community,
Lianhua Sub-district, Futian District,
Shenzhen, Guangdong Province, P.R. China
Customer Service Email:
service@usaitod.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms, together with our Privacy Notice, Shipping Policy, Return & Refund Policy, and other policies made available on the website.
1. Use of Our Website and Acceptance of Terms
By using usaitod.com, you confirm that you have read and agree to these Terms.
You may use our website only for lawful personal or commercial purchasing purposes and in accordance with applicable law.
You must not use the website in any manner that:
● Violates applicable law or regulation;
● Infringes intellectual property or other rights;
● Attempts to gain unauthorized access to the website or related systems;
● Introduces malware, viruses, malicious code, or other harmful technology;
● Interferes with website security or operation;
● Uses automated systems to abuse, scrape, or disrupt the website;
● Submits fraudulent orders or payment information; or
● Misuses promotional, return, refund, or customer service programs.
We may suspend or restrict access where reasonably necessary to protect our website, customers, systems, or legal rights.
If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
2. Products, Product Information and Availability
usaitod offers pet cushions, pet comfort products, and selected home and lifestyle products.
We make reasonable efforts to present product:
● Descriptions;
● Images;
● Dimensions;
● Materials;
● Colors;
● Features;
● Care instructions;
● Availability; and
● Pricing
as accurately as reasonably possible.
However, colors and appearance may vary depending on device displays, photography, manufacturing batches, lighting conditions, or other factors.
Product measurements may also be subject to reasonable manufacturing tolerances.
We may:
● Update product information;
● Change product specifications;
● Correct typographical or pricing errors;
● Discontinue products;
● Limit product quantities; or
● Refuse or cancel an order where a product is unavailable or a material error has occurred.
If we cancel an order after payment because a product cannot be supplied, the applicable payment amount will be refunded.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.
3. Orders, Pricing and Payment
Submitting an order through usaitod.com constitutes an offer to purchase the selected products.
An order is subject to:
● Product availability;
● Payment authorization;
● Fraud and security review;
● Accurate delivery information; and
● Acceptance by usaitod.
Receiving an automated order confirmation does not necessarily mean that we have finally accepted the order if additional verification is required.
Prices displayed on the website are shown in the applicable currency presented at checkout.
You are responsible for reviewing before placing an order:
● Product selection;
● Quantity;
● Price;
● Shipping method;
● Shipping charge;
● Delivery address; and
● Payment information.
Available payment methods are displayed during checkout.
We may decline or cancel an order where reasonably necessary because of:
● Payment failure;
● Suspected fraud;
● Incorrect pricing;
● Product unavailability;
● Delivery restrictions;
● Duplicate or abusive ordering activity; or
● Other legitimate operational or legal reasons.
If an order is cancelled after a payment has been successfully collected, the applicable refund will generally be returned to the original payment method.
4. Shipping, Delivery and Shipping Charges
usaitod currently provides shipping to eligible United States delivery addresses where available through checkout.
Current U.S. shipping options may include:
Express Shipping — $6.99
Free Shipping — $0.00
Available where the applicable checkout conditions are satisfied.
Standard Shipping — $2.99
Available where the applicable checkout conditions are satisfied.
The exact shipping methods and charges available for a particular order will be displayed during checkout before payment is completed.
The shipping option and shipping charge selected and accepted at checkout will apply to that order.
Delivery estimates may vary depending on:
● Destination;
● Shipping method;
● Carrier;
● Product availability;
● Order volume;
● Weather;
● Customs or regulatory processing, where applicable; and
● Other circumstances outside our reasonable control.
Delivery dates and transit times are estimates unless specifically stated otherwise.
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete shipping address is provided, please contact:
service@usaitod.com
as soon as possible.
We cannot guarantee address changes after an order has entered fulfillment or shipment.
5. 180-Day Returns, Refunds and Order Issues
usaitod provides a 180-day return period beginning on the date your order is delivered.
The 180-day period is calculated from the confirmed delivery date, not from the order date or shipment date.
To request an eligible return, contact:
service@usaitod.com
before sending the product back.
Eligible products should generally be:
● In their original condition;
● Complete with included components and accessories;
● Accompanied by valid order or purchase information; and
● Returned according to our authorized return instructions.
Where a return qualifies for our 180 Days Free Return program, eligible return shipping may be provided at no additional cost in accordance with the return instructions issued by usaitod.
Our registered business address should not automatically be used as a return address. Customers must contact customer service for the applicable authorized return destination before shipping a return.
If an item arrives damaged, defective, incorrect, or materially incomplete, please contact us and provide relevant order information and supporting photographs or videos where appropriate.
If a refund is approved, it will generally be issued to the original payment method.
We aim to process approved refunds within 5–10 business days, although banks and payment providers may require additional time to post the funds.
Additional conditions, exclusions, and procedures are set out in our Return & Refund Policy.
The return-policy structure above follows the compliance factors identified in your reports, including the 180-day period from delivery, return conditions, return shipping, original-payment-method refund, and 5–10 business-day refund processing.
6. Privacy, Cookies and Intellectual Property
Your use of usaitod.com is also subject to our Privacy Notice.
We may collect and process information relating to:
● Orders;
● Payments;
● Deliveries;
● Customer service;
● Returns and refunds;
● Website usage;
● Cookies;
● Analytics; and
● Advertising technologies
as described in our Privacy Notice.
Where required by applicable law, non-essential cookies and similar technologies will be subject to appropriate privacy choices or consent mechanisms.
Our website content, including where applicable:
● Brand names;
● Logos;
● Text;
● Product photographs;
● Graphics;
● Designs;
● Page layouts;
● Videos;
● Software; and
● Other original content
is owned by or licensed to usaitod or its applicable rights holders and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without authorization, except where otherwise permitted by law.
Privacy-related requests may be submitted to:
service@usaitod.com
Your compliance reports identify data collection, usage purposes, third-party sharing, user rights, privacy contact information, and functioning cookie choices as important website-policy requirements.
7. Disclaimers, Limitation of Liability and Indemnification
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be:
● Uninterrupted;
● Error-free;
● Completely secure; or
● Available at all times.
We are not responsible for delays or failures caused by circumstances reasonably outside our control, including:
● Carrier disruptions;
● Severe weather;
● Natural disasters;
● Governmental action;
● Network failures;
● Payment-provider outages;
● Customs delays;
● Labor disruptions; or
● Other force majeure events.
To the maximum extent permitted by applicable law, Shenzhen Hechuang Hongcheng Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of the website or services where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory rights available under applicable consumer protection law.
You agree not to misuse the website, fraudulently exploit promotions, submit knowingly false claims, or engage in unlawful conduct that causes loss or damage to usaitod or others.
Where permitted by law, you may be responsible for losses resulting from your intentional unlawful use of the website or material breach of these Terms.
8. Governing Law, Changes and Contact Information
These Terms are governed by the laws applicable to Shenzhen Hechuang Hongcheng Technology Co., Ltd. in the People’s Republic of China, without prejudice to any mandatory consumer protection rights that may apply to customers in their place of residence.
Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived under applicable law.
Any dispute should first be raised with our customer service team so that the parties may attempt to resolve the matter reasonably.
We may update these Terms from time to time to reflect:
● Changes in our business;
● Changes in our services;
● Changes in applicable law;
● Operational requirements; or
● Changes to our website policies.
When material changes are made, the Last updated date will be revised.
For questions about these Terms, please contact:
Brand:
usaitod
Website:
usaitod.com
Operating Company:
Shenzhen Hechuang Hongcheng Technology Co., Ltd.
Registered Business Address:
Room 1023-Q31, 10th Floor, Qinghai Mansion,
No. 7043 Beihuan Avenue, Kangxin Community,
Lianhua Sub-district, Futian District,
Shenzhen, Guangdong Province, P.R. China
Person in Charge:
Pei Li
Telephone:
+86 13578942593
Customer Service Email:
service@usaitod.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Last updated: September 1, 2026